Privacy Policy – Live Casino Pakistan Data Protection

01What We Collect

We collect different categories of personal information depending on how you interact with Live Casino. Below is a full breakdown of the data types we may hold about you.

We do not collect sensitive personal data such as biometric data, religious beliefs or political opinions. We also do not knowingly collect data from individuals under 18 years of age. If we discover that an account belongs to a minor, it is closed immediately and any associated data deleted.

02How We Use Your Data

Every piece of data we collect serves a specific, documented purpose. We do not use your data in ways that are incompatible with the reasons for which it was collected. The main purposes for which we process your personal information are:

• Account management: Creating and maintaining your player account, authenticating your login, managing your preferences and processing account changes you request.
• Processing transactions: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer and other supported payment methods.
• Platform delivery: Providing access to casino games, live dealer tables, sports betting (including Cricket, PSL, T20 and football markets) and all other platform features.
• Promotions and bonuses: Administering welcome bonuses, deposit match offers, free spins and seasonal promotions. Where you have opted in to marketing, sending you updates about new offers.
• Customer support: Responding to your queries, resolving disputes and maintaining records of communications for quality assurance.
• Fraud prevention and security: Monitoring account activity for signs of fraud, multi-accounting, money laundering or bonus abuse. Verifying that payment methods belong to the registered account holder.
• Responsible gaming: Using gaming activity data to identify patterns that may indicate problem gambling behaviour, and to enforce deposit limits, session limits or self-exclusion requests you set on your account.
• Legal compliance: Meeting any record-keeping, reporting or identity verification obligations that may apply to platform operations.
• Platform improvement: Analysing aggregated usage data to understand how players interact with the platform and prioritise improvements. This analysis does not involve individually identifiable data.

03Payment and Financial Data

Given that Live Casino processes PKR transactions for Pakistani players, payment data receives the highest level of protection we apply to any category of information. Here is specifically how financial data is handled:

• We do not store full card numbers, CVV codes or mobile wallet PINs on our servers. Payment tokenisation is used where card payments are involved, meaning only a secure reference token — not the actual card data — is retained.
• JazzCash and Easypaisa transactions are processed via the respective payment gateways. We receive a transaction reference and confirmation of the PKR amount, but not your full wallet credentials.
• Bank account details provided for withdrawals — such as account title and IBAN — are stored in encrypted form and used solely to process your withdrawal requests.
• Full transaction history (deposit amounts, withdrawal amounts, dates, payment methods used) is retained as part of your account record. This history is available to you in your account dashboard.
• Financial records are retained for a minimum period as required by standard record-keeping practices, even after an account is closed.

Chargebacks or payment disputes raised through your bank or mobile wallet provider may result in a review of your transaction history and, depending on the outcome, suspension of your account pending resolution. This is a standard fraud prevention measure and is not specific to any individual player.

04Sharing and Third Parties

We do not sell your personal data. We do not share it with third-party advertisers or data brokers. There are, however, specific categories of third party with whom data is shared as a necessary part of platform operations:

• Payment processors: JazzCash, Easypaisa, Raast partner banks and card processors receive the transaction data necessary to complete your deposit or withdrawal. These processors operate under their own privacy policies and security standards.
• Game software providers: Third-party casino game developers and live dealer studio operators receive session identifiers and bet data to deliver game functionality. They do not receive your full personal profile.
• Identity verification services: Where KYC verification is required, a specialist identity verification provider may process your document images and selfie data to confirm your identity. This is done under a data processing agreement that restricts how the provider may use that data.
• Fraud prevention partners: Aggregated risk signals — such as IP reputation data — may be cross-referenced with industry fraud prevention databases. Individually identifiable data is not shared beyond what is necessary to evaluate a specific risk flag.
• Analytics providers: Anonymised and aggregated usage data may be processed by analytics tools to help us understand platform performance. No personally identifiable information is included in this data set.
• Legal and regulatory authorities: If required by a valid legal process or to protect against fraudulent activity, we may disclose relevant data to appropriate authorities.

05Cookies and Tracking Technologies

Live Casino uses cookies and similar tracking technologies to provide a functional, personalised and secure experience. A cookie is a small text file stored on your device by your browser when you visit a website.

We use the following categories of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate between pages, security tokens and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Preference cookies: Remember your settings — such as your preferred language, display options and notification preferences — so you do not have to set them each time you visit.
• Analytics cookies: Collect anonymised data about how players use the platform — which pages are visited most, where sessions end and how long players spend on different sections. This data is used to improve the platform and is not linked back to individual identities.
• Security cookies: Help detect unusual activity, such as multiple failed login attempts or access from unfamiliar devices, and prompt additional verification steps where appropriate.

We do not use third-party advertising cookies or cross-site tracking cookies that would allow external advertisers to build a profile of you based on your browsing behaviour across different websites.

06Security Measures

Protecting your personal data from unauthorised access, disclosure or loss is a core operational responsibility at Live Casino. The following measures are in place to safeguard your information:

• Encryption in transit: All data exchanged between your browser or app and our servers is encrypted using TLS (Transport Layer Security). This applies to login, game play, deposits, withdrawals and all support interactions.
• Password hashing: Your account password is never stored in plain text. It is processed through a one-way cryptographic hash function, meaning that even internal staff cannot read your password.
• Access controls: Internal access to player data is restricted on a need-to-know basis. Staff members can only access the data categories required to perform their specific role. All internal access is logged.
• Two-factor authentication (2FA): You are encouraged to enable 2FA on your account for an additional layer of login security. When enabled, a one-time code is required in addition to your password each time you log in from a new device.
• Intrusion monitoring: Our systems are continuously monitored for unusual access patterns, attempted breaches and other security anomalies. Suspicious activity triggers automated alerts and manual review.
• Data minimisation: We collect only the data we actually need. Data that is no longer needed for the purpose it was collected is deleted or anonymised in line with our retention policy.

In the unlikely event of a data breach that affects your personal information, we will notify affected players promptly and take immediate steps to contain and remediate the incident.

07Your Rights Over Your Data

As a registered player on Live Casino, you have meaningful rights over the personal information we hold about you. These rights can be exercised at any time by contacting our support team.

• Right to access: You can request a copy of the personal data we hold about you. We will provide this in a readable format within a reasonable timeframe.
• Right to correction: If any personal information we hold is inaccurate or out of date, you can request that it be corrected. Basic details like contact information can often be updated directly from your account settings.
• Right to deletion: You can request that your personal data be deleted. We will action this request subject to any data we are required to retain for legal, financial or fraud-prevention purposes. For example, transaction records may be retained even after an account is closed.
• Right to restrict processing: You can ask us to pause processing of your data in certain circumstances — for example, while a correction request is being reviewed.
• Right to data portability: You can request your data in a structured, machine-readable format so that it can be transferred to another service if you choose.
• Right to withdraw marketing consent: If you have opted in to receive promotional communications, you can withdraw this consent at any time. Withdrawal does not affect the lawfulness of marketing sent before the withdrawal.

We will never penalise you for exercising your data rights. Submitting a data request will not affect your account standing, access to promotions or any other aspect of your relationship with Live Casino.

08Data Retention

We keep your personal data only for as long as it is needed for the purpose it was collected, or as required by applicable record-keeping standards. Here is how retention works for the main data categories:

• Active account data: Retained for the lifetime of your account and for a period after closure to support any post-closure queries, disputes or regulatory reviews.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years from the date of the transaction. This is a standard financial record-keeping requirement.
• KYC documents: Identity verification documents are retained for a minimum of five years from the date of submission or from account closure, whichever is later.
• Support communications: Chat logs and email records are retained for up to two years from the date of the interaction, unless the matter relates to an ongoing dispute.
• Technical and usage data: IP logs and session data are retained for up to 12 months, after which they are deleted or anonymised.
• Marketing preferences: Records of your consent or opt-out status for marketing communications are retained for as long as your account is active plus a reasonable period thereafter for audit purposes.

Once the applicable retention period has passed, data is securely deleted or permanently anonymised so that it can no longer be linked back to you as an individual.

09Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in data protection best practices, or to clarify existing provisions based on player feedback. When we make changes, the updated policy will be published on this page with a revised date at the top.

For material changes — those that significantly affect how your data is used or your rights as a player — we will send a notification to the email address registered on your account before the changes take effect. Continued use of Live Casino after a policy update is published constitutes acceptance of the revised terms.

If you have questions about this Privacy Policy, how your data is handled, or wish to exercise any of your data rights, please reach out to our support team. We are available around the clock and will do our best to provide clear, straightforward answers to any privacy-related questions you have.

This policy was last reviewed and updated in June 2026 and applies to all players accessing Live Casino, including Pakistani players depositing and withdrawing in PKR via JazzCash, Easypaisa, Raast and Bank Transfer.